Support Dashboard Refresh
Follow-up InsightAfter the onboarding portal and seasonal booking workflow went live, the support side started showing its age. Coaches were juggling three separate screens to see a client's session history, recovery notes, and upcoming plan adjustments. The refresh pulled those views into one dashboard with a clear hierarchy: active plan at the top, recent session data in the middle, and flags for anything that needed a human decision. We also cut the number of clicks to log a client check-in from seven to two. The team now spends less time hunting for context and more time actually adjusting programmes. The measurable win was a drop in average response time to client queries, but the quieter benefit was fewer missed follow-ups on recovery windows and mobility work.